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Interlibrary Loan & Document Delivery

ILLiad FAQ

ILLiad is the electronic system you use to request an item through Interlibrary Loan.

You will find it easier to submit your interlibrary loan requests. With ILLiad, you enter your name, address, and other personal information into the system only once, at the time of your first request.

Your request will be handled more rapidly and accurately as problems relating to misinterpretation of hand-written requests are eliminated.

You can get many of your photocopies more quickly through electronic delivery.

You can get information about the status of your request online at any time from any location without having to call the Arnold Library.

Library personnel are able to serve you better because all data about your request and its handling is stored in a searchable database. We are able to respond quickly to your inquiries about your request. We are also able to gather statistical information about the performance of the libraries that lend to us, enabling us to make better decisions when choosing a lender to supply an item.

Your username and password allows us to give you secure access to information about your interlibrary loan requests. We use HutchNet ID to simplify your experience and reduce the number of unique IDs and passwords in your life.

You need a modern web browser that can handle forms, tables, and preferably Cascading Style Sheets (CSS). We find that IE is the most problematic and recommend Chrome or Firefox if possible.

Yes. Web browsers cache information and create a history file on the local workstation. This allows a subsequent user of the workstation to access the system under your name using the browser's Back button to recall a page from the cache, or by finding a page with your personal information in the browser's history file. If you are concerned about the security of your interlibrary loan requests, you can take the following steps:

  • Access ILLiad only from your personal computer or an otherwise secure workstation.
  • Access ILLiad from a public workstation in the library' computer lab. When using a public access workstation:
    1. Delete from the history file those pages that contain your personal information.
    2. Exit from the Web browser before you leave the workstation. This prevents the Back button from accessing the pages you were using.

From time to time we purge older records from ILLiad. Our policy is to keep requests online for 60 days from the date of posting in order to comply with record keeping requirements of the copyright law.

If, prior to this time, you no longer require the use of an article, you may delete it using the "Delete" link to the right of the article information.

In the event that you accidentally delete an article from ILLiad, you may undelete articles from within the system or e-mail us at library@fredhutch.org to have them reset.

System Problems or Interlibrary Loan Questions: Call 206.667.4314 or e-mail library@fredhutch.org.

The technology that we use sends a Session ID to be stored on your machine. You can refuse this cookie and still be able to use ILLiad without any problems.

Login to ILLiad & First-time User Registration

Tip: Use your HutchNet ID and password to log into ILLiad.
  • For assistance with your HutchNet ID, contact the Center IT Helpdesk at helpdesk@fredhutch.org or 206.667.5700
  • If you do not have a HutchNet ID and need ILL service, contact Arnold Library staff at library@fredhutch.org or 206.667.4314

First-time users are required to register.

  • The first time you log into ILLiad, you will see the registration form for new users.
    • Enter all information requested
    • Required fields are indicated with an asterisk " * "

Submit a New Request in ILLiad

  1. Find links to request different types of materials in the column to the far left, under the New Request heading.
  2. If the item you'd like to request doesn't fit into any of the choices, use the Other (Free Text) form and enter as much information as you can about what you're requesting.
  3. Fill in all required fields (required fields are marked with an asterisk *) and include details if you can— any extra information provided makes it easier to process requests.
  4. If you have a close deadline, let us know. Either adjust the Need By Date to your deadline, or tell us in the Notes field.
  5. Click Submit Request in the lower right corner to complete your request

Request an Article in ILLiad Using PMID

Do you want to request something you found in PubMed? You can quickly make a request without the trouble of entering all the citation data! 

  1. In the column to the far left, under the New Request heading, click on the PMID Citation form option
  2. Copy and paste the article's PMID into the PMID field
  3. Click Submit Request in the lower right corner to complete your request

Review the Status of Pending Requests in ILLiad

Track all ILL requests in ILLiad using the options in the column to the far left, under the View heading.

Request Status Definitions:

  • Electronically Received Articles - Lists all successfully completed, electronic filled requests.
  • Checked Out Items - Lists all ILL materials currently checked out to you.
  • All Requests - Lists all ILL requests ever submitted by the user, regardless of current status.
  • Notifications - A comprehensive list of every email ILLiad has ever sent you.

Receive Journal Articles, Book Chapters & Other Digital Items

An automated email will notify you that the requested ILL / Document Delivery materials are ready.

Most articles and book chapters will be posted as PDF files to your ILLiad account. To access them in ILLiad:

  1. In the column to the far left, under the View heading, click Electronically Received Articles
  2. In the table of Electronically Received Articles click on a link in the View column to be redirected to the PDF

Warning Please note that the PDF file is only accessible for 60 days; if you want to keep it, you must save it to your own computer or flash drive.

Receive Books, DVDs & Other Physical Materials

Books and other physical materials will be available to pick up in the Arnold Library (behind the Info Desk). Delivery is also available through interoffice mail.